Is shipping really FREE?
Yep, all chairs are shipped at no charge to anywhere in the continental US. If you live outside of this area, please call us Toll Free (866) 341 6790.17
How do I know what the right size chair for my child is?
Child recliners are generally suited to children from 2 to 9 years of age and between 30 and 100 pounds. Video chairs work well from elementary age through the teen years. Tot-Rocker chairs are specifically designed for children under age 3 and under 50 pounds.
Safety Feature on Child Recliners: Recliner will not recline unless the ottoman is pulled 1'' out, then the chair will recline.
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When will I receive my order?
QuickShip Items: Items designated as "Quick Ship" will ship from one of our fulfillment centers. These items ship within 2 business days of purchase. You will usually receive these items in 3 to 5 business days.
Most other items ship in 3 to 10 days from the manufacturer. Please allow 10 to 15 business days for final delivery. Times may increase as holidays approach. This does not apply to Quick Ship items (see above.) “Usually ships in” is provided as an estimate of when that product generally ships from the vendor based on our past experience. This time may vary depending on the shipping company, inventory levels or production schedules which can change without notice. “Arrival times” to you will vary depending on the destination. We are not responsible for shipping delays due to weather, natural disasters, etc.
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Do I have to pay sales tax on my purchase?
No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add tax expempt information when you add your billing and shipping information.20
How does your shipping & customer service compare to other web sites?
We do everything possible to make sure that your purchasing experience is fantastic. Our chairs ship faster than most other web sites. This is especially true with our Quick Ship Items. If you are thinking about purchasing from another site, be sure to ask how long it will take for you to receive your order. On second thought, why buy from another site? We have an 
. And, we'll match any verifiable price on the web for similar chairs. Call us if you find a better deal. We'll match the price and you'll get the peace of mind that goes with buying from the biggest and best. We believe our customer service is our biggest asset. Call us toll free if you have any questions, Toll Free (866) 341 6790. Or, if you prefer, email us.21
How will my order be shipped?
Orders under 70 pounds will be shipped via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Most kid furniture and educational materials fall into this category. Larger items will ship via common freight carrier.22
What is the quality of your merchandise?
WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products for your children. We only sell those that meet our high expectations. If you ever have a quality concern please call us and we will fix it. Toll Free (866) 341 6790.23
What if I need to return my order?
On the rare occasion where there is a problem with your order please call our customer service center at (866) 341-6790 or email our Customer Service Department. You may be asked to verify damage by e-mailing pictures to us to help clarify how we should take care of the damaged item. Please inspect your package as soon as it arrives to notify us of any shipping damage. We have a very short window to notify shipping companies of damage and will not be able to help you out if you do not inspect your package as soon as you receive it. We will replace any orders with manufacturer defects. If you've changed your mind about the order, please get a Return Authorization Number and return address from our Customer Service Department or call (866) 341-6790. We can't accept returns without prior authorization. Unauthorized returns will be refused. Arrangements for returns must be made within 30 days after the receipt of your order. Restocking and shipping fees do not apply to damaged/defective items. Only 1 replacement chair will be shipped. All Shipping fees incurred by WC Enterprises are the customer's responsibility even if shipped during a Free Shipping special for items that are returned for reasons other than damaged/defective. A 20% restocking fee may also apply. Returned items must be in NEW resaleable condition and boxed in a good box so that the item does not get returned to us damaged. All returns must be authorized and have a return authorization number. Please refer to our return policy or call our Customer Service Department if you have any questions. Please notify us of any damages due to shipping within 5 days of delivery. **All CLEARANCE items are sold as is and non-refundable. **All orders placed between Nov. 1st - Dec. 31st will be warranted with our original warranty until Jan. 31, 2011. This does not cover shipping damage! Please open and inspect your product as soon as it is received. Please call us to report any shipping damages within 2 days of delivery or we may not be able to provide a refund.
Do you have a chair for my 9 to 13 year old?
How do I assemble the furniture?
Most of our furniture comes pre-assembled. If any assembly is required, it can usually be done by hand or with a screwdriver. Recliners, rockers and video chairs do NOT require any assembly.27
How do I care for my furniture?
Wooden furniture can be dusted as you would dust any other piece of wooden furniture. Recliners can be vacuumed and wiped clean with a damp rag. Fabric Protection may be applied to prolong furniture life.28
Can you ship my chair Next Day or 2nd Day?
Due to the Size and Weight of our products, Ground Delivery is the only delivery available.29
How can I contact someone in customer service?
Please email sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away.) Or you can call us direct Toll Free (866) 341 6790. This number is staffed from 9am to 5pm Monday thru Friday EST. You can order on line 24/7 however, during the holidays, our office hours vary. Please contact us via email or check our phone message for holiday hours. We always do our best to keep you informed of your order status.
How do I clean the Micro Fiber Material?
Fabrics that are lightly soiled due to wear can be cleaned using lukewarm water and a mild detergent or soap. They are best cleaned by using a soft sponge or cloth and rubbing in a circular motion, pat dry with a soft cloth, and brush in the direction of the nap. Medium to heavily soiled fabrics can be cleaned with a commercial water or foam type carpet and upholstery cleaner, (ie Shout, Carbona, Bissel, Armorall, Blue Luster, Turtlewax, Glamorene.) Do not dry clean and do not use any solvent (petroleum-based) cleaning agents (ie K2R, lighter fluid, carbon tet or perchlorethyline.) Spills should be blotted up with a towel. Do not rub micro fiber fabrics too hard or you could damage the fibers.
Chairs with Crypton Super Fabrics can be easily cleaned using Crypton Upolstery Kits. If you do not have this available you can use an enzyme based detergent (ie. mini Tide packet) and water.
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Do you have an informational video about Kid Recliners?
Frames and mechanisms are warranted for 90 days (fabrics for 30 days) from the delivery date to be free of product defects in materials or workmanship. This warranty does not apply to normal product usage. All orders should be immediately inspected upon arrival. If at that time you notice any shipping damage you must describe this on the Bill of Lading retained by the driver or notify us either by email or a phone. At that time, please fax or e-mail pictures to WC Enterprises or call toll free 866-341-6790. On the rare occasion where there is a problem with your order please call our customer service center at (866) 866-341-6790 or email our Customer Service Department at sales@wcteam.com within 2 days of receipt. We will replace any orders with manufacturer defects. Damage to dropship orders needs to be provided to WC Enterprises immediately and certainly within 2-5 days of delivery. We may request digital pictures at this time. If you do not document damage at the time of delivery we will not be able to assist you with future claims. 538
WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. We do our very best to show color and texture of all of our fabrics. Due to different monitor brands and individual color settings, the color of fabrics may vary slightly and will not be considered a manufactures defect upon delivery. If you find an error on our web site, please notify us.
